Question 1

DO WE OFFER A WARRANTY?

Accepted Answer

Because of the super eco-friendly materials we use, you may experience a little wear and tear on the Yoga Mats after a long period of use. For example: · The mat material (rubber) is biodegradable, meaning it will gradually harden in the natural environment. In the case of exposure to sun and water, the biodegradation process will speed up. After hardening, the fabric may separate from the rubber more easily. · The rubber is covered with suede and fastened using heat and pressure. This is much better for the environment than using glue! However it does mean that the strength of the fastening may not be as tight as glue.

Question 2

HOW TO WASH OR CLEAN YOUR YOGA MAT?

Accepted Answer

Before Use: If you have dry hands and feet, you may like to spritz a bit of water on the mat to increase the grip. After Use: Always let your mat air dry completely before rolling.   Washing Instructions: Depending on the type of practice, how much you sweat, and personal preference we recommend washing your Yoga Mat every 1-3 uses. If you choose to not wash your mat, still hang it after practice to dry out. Although our mats are washing machine-friendly, we do recommend hand-washing them with a wet washcloth and detergent when possible. This cuts down on the wear and tear of the mat and saves water. If you do choose to use a machine, try to find one without an agitator which can cut/damage your mat. Just wash on a gentle cycle, alone, using cold water. Use a gentle detergent (NO SOFTENERS OR BLEACH).   Hang to dry (DO NOT PUT IN DRYER). To speed up drying, wrap your mat in a towel and squeeze out excess water. Avoid direct sunlight for drying.

Question 3

WHAT ARE THE MATS MADE OF?

Accepted Answer

Biodegradable natural tree rubber base and microfiber top made from recycled plastic bottles. The inspirational designs are printed with water-based inks. Our mats are free from silicone, toxic glue and phthalates. All our products are also vegan-friendly.

Question 4

WHY AM I SLIPPING?

Accepted Answer

Our mats are designed for hot yoga, “the more you sweat the more you stick! Upon first touching one of our Yoga Mats, you may be a bit surprised to feel the smooth microfiber as its quite different than traditional sticky mats or rubber mats that immediately grip to your hands. Not only do these mats make loads of distracting noises in class, but you may be cheating your muscles from taking on the benefits of the yoga poses. Our mats allow you the freedom to really engage the muscles, and they allow for adjustments and smooth transitioning. If you need to slide your feet a bit closer or bit further, you'll have the freedom to move and flow without being stuck to your mat.

The sueded microfiber also feels luxurious on the toes as you roll back and forth in sun salutations helping to prevent callouses on the top of the feet. You can slide your heel forward to work toward a full split and gracefully slide it back again not dragging the entire mat with you. If someone does want a little more grip they always have the option of spritzing the mat with a bit of water to increase the microfiber tack.

Because our mats are made from such eco-friendly materials, they will feel a bit different at first, but after a few downward dogs and a little spritzing you should feel right at home on your new mat!

Question 5

WHAT ARE THE YOGA MATS DIMENSIONS?

Accepted Answer

RECTANGULAR MATS: • size: 1.83m x .61cm (72.05" x 42") • thickness: 4.5mm (.18") • weight: 3.35kg (7.39lb)   ROUND MATS: • diameter: 1.4m x 1.4m (55.12” X 55.12”) • thickness: .2mm (.071") • weight: 2.4kg (5.29lb)

Question 6

WHAT IS OUR RETURN OR EXCHANGE POLICY?

Accepted Answer

In general, we accept returns or exchanges of any unused, unwashed, unworn merchandise in its original packaging for up to 5 days from the date of purchase. We are unable to refund initial shipping fees and return shipping costs. Unfortunately, due to health reasons, we cannot accept returns of mats or towels that have been removed from their original packaging.

Question 7

DO YOU SHIP WORLWIDE?

Accepted Answer

Yes, we have facilities located around the world located in the US, Australia, Canada, UK, Mexico, and other European Countries. Please contact us at elenka@yogafylia for help.

Question 8

WILL I RECIEVE A TRACKING NUMBER?

Accepted Answer

Yes, you will get a tracking number. We'll email you your tracking number as soon as it's available. If you haven't receive a tracking number after 3 working days, please email us. Usually once you've got your tracking number, your order will arrive within just a few days.

FAQ